EXCELLENT Based on 441 reviews Posted on JAMES DODGETrustindex verifies that the original source of the review is Google. Alex was outstanding very friendly and knowledgeable great jobPosted on CRAZY CAT LADYTrustindex verifies that the original source of the review is Google. Tucker came out today for my spring maintenance and he was phenomenal. I have been getting maintenance checks from Zapp twice a year and I haven’t had a tech come out as great as Tucker in years. Tucker took the time after to explain everything to me and show me pictures of everything. Other techs just come and go and I don’t hear a word from them. It’s nice to have someone actually explain what they did and what is going on with my system. I will definitely be requesting Tucker from now on.Posted on JESSICA DOWDLETrustindex verifies that the original source of the review is Google. We have used ZAP for our regular maintenance for a while now and they always do a great job! Caleb came today and saw a problem and has us fixed up in no time.Posted on CHRIS COLLTrustindex verifies that the original source of the review is Google. Good service and knowledgeable technician.Posted on STEPHANIE DAVIS-BURNETTTrustindex verifies that the original source of the review is Google. Zap heating and cooling are our go to when we have heating and air issues . We bought our home 2 years ago this June and the came out twice to fix the unit that was already here . They did a wonderful job then . But after this last call out We made the wise decision with the Zap staff to replace the old 19 yr old unit for a new more efficient system. Everyone has been wonderful. Today 2/26/24 as scheduled John , Mike , and Caleb did a FANTASTIC JOB, removing our old package unit and installing our New Package unit. They were prompt , knowledgeable, courteous, answered all our questions.They did a great job of cleaning up the area and the new unit is working perfectly. From start to finish from the office staff to the technician and the installers are all wonderful. I highly recommend Zap Fast forward to today, March 23, 2026 Tucker and Larry came out today to do our six-month maintenance or part of the MVP service that they have through that heating and cooling as always. Tucker was very thorough walked us through every step of all the checks and check ups that he did for our entire heating and air-conditioning unit Tucker and Larry did an excellent job. They were polite on time knowledgeable and did an extremely great job I highly recommend them and Zap heating and cooling.Posted on STEVE LUKETrustindex verifies that the original source of the review is Google. Very professional, very happy with what was done and what needs to be donePosted on NICOLE HUFFMANTrustindex verifies that the original source of the review is Google. Justin was superb!! Called first and was here at the said time. Justin explained everything he was doing and did. Made a small recommendation and finished the job the same day. Justion was very pleasant and knowledgeable. Thank you so much Justin. I Will continue to use ZAP preferably send Justin again!Posted on SUETrustindex verifies that the original source of the review is Google. Great and fast service!!Posted on KATETrustindex verifies that the original source of the review is Google. Justin and Larry did a great job with our service today! :-) Justin came back out and replaced our UV lamp. He’s always friendly! :) always great servicePosted on GORDON STEVENSTrustindex verifies that the original source of the review is Google. Justin did a great job!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
At ZAP we believe in more than just fixing systems — we’re here to build trust:
Expert Heating & Cooling Repair: Fast, professional service done right the first time.
Honest HVAC Advice: Upfront recommendations with no pressure or gimmicks.
24/7 Emergency HVAC Service: We’re here for you day or night.
Fair Pricing: No hidden fees — just reliable HVAC work at a fair rate.
Friendly, Local Technicians: We treat your home and family with care and respect.
Big Company Perks with Small Town Values: We offer some of the best financing in the industry.
Locally Owned, Community Centered
We’re proud to be a family-owned business based right here in Cleveland, GA. From Hall County to Rabun and everywhere in between, we treat your home like it’s our own.
Fast, Friendly, and Fair
Whether it’s an emergency repair or a new system installation, we show up on time, explain every step, and never surprise you with hidden fees.
Expert Technicians You Can Trust
Our certified HVAC pros are highly trained, respectful, and dedicated to getting the job done right the first time — with clean workmanship and honest advice.
Education Comes Standard
We believe informed customers make better decisions. That’s why we take the time to explain your options clearly — not push unnecessary upgrades.
24/7 Emergency HVAC Service
Heating go out on a freezing night? AC quit on the hottest day of summer? We’ve got your back around the clock.
Big-Company Perks, Small-Town Service
Enjoy flexible financing, top-brand equipment, and advanced HVAC solutions — all delivered with the personal touch only a local team can offer.
At ZAP, we don’t just fix HVAC systems — we provide year-round comfort and peace of mind with services tailored to your home or business:
Heating & Furnace Services – Expert furnace repair, replacement, and seasonal tune-ups to keep your home warm during North Georgia winters.
Air Conditioning & Cooling – Professional AC installation, maintenance, and emergency repair to beat the summer heat in Gainesville, Toccoa, Dahlonega, and beyond.
Heat Pumps – Energy-efficient heat pump installation, service, and repair for reliable comfort in every season.
HVAC Maintenance Plans – Prevent breakdowns, extend equipment life, and save on energy bills with scheduled system maintenance.
24/7 Emergency HVAC Repair – Day or night, we’re here when you need fast, dependable service.
Expert HVAC Repair & Installation – Done right the first time by skilled local technicians.
Preventive Maintenance – Seasonal tune-ups for heating, cooling, furnaces, and heat pumps.
Honest HVAC Advice – Upfront recommendations with no pressure or gimmicks.
Fair Pricing & Financing – No hidden fees, plus industry-leading financing options.
Friendly, Local Technicians – We treat your home and family with care and respect.
Small-Town Values, Big Company Perks – The perfect balance of reliability, trust, and value.